Privacy policy

Privacy Policy

Last Updated: 21.06.26

NanaStrawberry (“we”, “us”, or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with our services.

Personal Information We Collect

When you use our website, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order and transaction history
Communications sent to us
Device information, including IP address and browser type
Website usage and browsing information

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, contact us, or subscribe to marketing communications.
Automatically through cookies and similar technologies when you browse our website.
From service providers who help us operate our business, including Shopify and payment processors.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Communicate with you about your orders
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations
Send marketing communications where you have consented to receive them

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

Shopify (our ecommerce platform)
Payment processors
Shipping and fulfilment providers
Analytics and marketing service providers
Government authorities or law enforcement where required by law

These third parties only receive the information necessary to perform their services.

Shopify

Our store is hosted by Shopify. Your information may be processed by Shopify in accordance with Shopify’s Privacy Policy. For more information, please visit Shopify’s privacy information at https://privacy.shopify.com.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and provide relevant advertising.

You can manage or disable cookies through your browser settings.

Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.